Order
- I cannot find the email with my gift voucher. What can I do?
- How can I print my voucher?
- Where can I view my order history?
- My voucher code does not work, what can I do?
- How do I cancel my order?
- Is it possible to collect the goods yourself?
Delivery
- Will I have to pay additional customs duties or taxes when importing products to the U.S?
- What are the delivery charges?
- Will the delivery company contact me prior to delivery?
- Where do I find information regarding my delivery?
- What is the average delivery time for parcel deliveries?
- I have an urgent order. How can I request an express delivery?
Billing
- I would like to pay in advance. Can I request a prepayment invoice?
- What is your DUNS No. ?
- To which email address may we send our invoice?
- What is your VAT ID number?
- How can I change my billing address?
- Where can I send my payment notification?
Products
- What does Neuland's sustainability quotient tell us?
- What is the Neuland NQ?
- Why can't I refill the FineOne sketch markers with pigment ink?
- Where can I rent Neuland boards?
- How do I remove the ink from my fingers?
- How do I remove ink from clothes and objects?
Printing on Neuland Products
- Which products can I have imprinted?
- Which markers can I have imprinted?
- Can I print without a base print?
- What is the base print on the marker?
- What does the basic print include?
- Is my logo/template suitable for printing?
Reclamation
My Online Account
- How to set up / link my online account with special purchasing conditions
- Where do I find the recommendation link?
- How long are my Neuland points valid?
- Where can I view my current Neuland points balance?
- When will my Neuland points be credited?
- How do I collect Neuland points?