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  2. My Online Account

My Online Account

Access data / Online points / Vouchers

  • How to set up / link my online account with special purchasing conditions
  • Where do I find the recommendation link?
  • How long are my Neuland points valid?
  • Where can I view my current Neuland points balance?
  • When will my Neuland points be credited?
  • How do I collect Neuland points?
  • What is the loyalty program?
  • How do I redeem my Neuland points?
  • I can no longer access my online account!
  • Where do I enter my internal order number?
  • Where can I find the shopping lists?
  • How do I cancel my ShopPay account?
  • How can I change my password?
  • Where can I adjust my address details?
  • How do I place an offer request via the online Global-Shop?
  • Where do I enter my VAT ID number as an EU/GB customer?
  • How do I create a wishlist?
  • I’ve forgotten my password?
  • Where can I redeem my voucher?
  • How can I delete my account?
  • Where do I enter my internal order number?
  • How do I change my email address?
  • Which browser should I use?

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